Privacy Policy
Last updated: December 15, 2024
At PlayGuide.pro, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy explains our practices regarding data collection when you visit our website and use our services to discover top gaming sites Australia and trusted betting platforms.
1. Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact information (name, email address) when you subscribe to our newsletter
- Communication data when you contact us through our contact forms
- Feedback and reviews you provide about gaming platforms
Automatically Collected Information
- IP address and location data
- Browser type and version
- Device information and operating system
- Pages visited and time spent on our site
- Referring website information
2. How We Use Your Information
We use collected information for the following purposes:
- To provide and improve our Aussie gaming guide services
- To send newsletters and updates about best online casinos
- To respond to your inquiries and provide customer support
- To analyze website usage and improve user experience
- To comply with legal obligations and protect our rights
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience:
Essential Cookies
Required for basic website functionality and security
Analytics Cookies
Help us understand how visitors interact with our site
Preference Cookies
Remember your settings and preferences
Marketing Cookies
Used to deliver relevant content and advertisements
4. Third-Party Analytics
We use third-party analytics services to better understand our audience and improve our content about trusted betting platforms:
- Google Analytics: Tracks website usage and user behavior
- Social Media Analytics: Measures engagement on our social platforms
These services may collect information about your visits to our site and other websites to provide targeted content.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share information in the following circumstances:
- With trusted service providers who assist in operating our website
- When required by law or to protect our legal rights
- In connection with a business transfer or merger
- With your explicit consent
6. Your Rights Under GDPR
If you are located in the European Union, you have the following rights regarding your personal data:
Right to Access
Request copies of your personal data
Right to Rectification
Correct inaccurate personal data
Right to Erasure
Request deletion of your data
Right to Restrict Processing
Limit how we use your data
Right to Data Portability
Transfer your data to another service
Right to Object
Object to processing of your data
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL encryption for data transmission
- Secure servers and regular security updates
- Access controls and staff training
- Regular security audits and monitoring
8. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Newsletter subscriptions: Until you unsubscribe
- Contact inquiries: 3 years from last contact
- Analytics data: 26 months (Google Analytics default)
- Legal compliance: As required by applicable law
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
- Adequacy decisions by the European Commission
- Standard contractual clauses
- Certification schemes and codes of conduct
10. Children's Privacy
PlayGuide.pro is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date
- Sending email notifications for significant changes
12. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email Contact
Privacy Officer:
privacy@playguide.pro
Postal Address
PlayGuide.pro Privacy Team
14 Glenelg Street
South Brisbane QLD 4101
Australia
Phone Contact
Business Hours:
+61 7 3186 4027
Mon-Fri: 9:00 AM - 5:00 PM AEST
Response Time
We aim to respond within:
• General inquiries: 48 hours
• GDPR requests: 30 days
Data Protection Authority
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority or the Australian Privacy Commissioner.